Website Support Overview

Website Support Overview

Visit the Giveback Support page at

The support page is separated into two sections:

  • Existing orders
  • Placing an order

If you placed an order and didn’t receive your tickets, click on the area that says – “Can’t find tickets.” Fill out the information to recover your tickets, then click the submit button.

If you purchased the wrong tickets, purchase the correct ones of equal or higher value, then submit the information under ‘Purchased Wrong Tickets’. If approved, Giveback Tickets will refund the initial order and cancel the tickets. Please note that refunds are not guaranteed and refunds are only issued under strict guidelines and certain circumstances. Please provide as much relevant and accurate information as possible.

For questions about the event, please visit event organizers page.

Refund Requests – Please read our refund policy before submitting the request.